Technical Support Engineer

BYD Europe • Capon Bridge, WV

11d • Hybrid

About The Position

The Technical Support Engineer will be responsible for providing after-sales technical support for home energy storage products, including energy storage batteries and inverters, primarily in the Italian market. This role involves resolving technical issues, maintaining customer relationships, analyzing product quality problems, providing technical training, collecting market feedback, and managing spare parts. The position requires a strong understanding of the energy storage industry, electrical engineering principles, and local regulations. The engineer will also be expected to travel within Italy and occasionally to other countries.

Requirements

• More than 2 years of relevant work experience in the residential energy storage or small-scale commercial and industrial energy storage industry.
• Familiarity with main home hybrid drives, PCS, batteries, and integrated systems in the market.
• Basic electrical technical knowledge.
• Ability to independently solve product failures.
• Familiarity with local residential energy storage-related regulations in Italy.
• Understanding of major sales networks and key customer information in Italy.
• Ability to effectively promote products at the installer level.
• Willingness to travel within Italy according to work needs and accept occasional business trips to other countries around Italy.

Nice To Haves

• Majors in solar energy storage, electrical engineering, or related fields are preferred.

Responsibilities

• Provide after-sales technical support for home energy storage products (energy storage batteries and inverters) in Italy, ensuring normal product operation.
• Maintain good communication with customers, understand their needs and feedback, handle complaints and suggestions, and improve customer satisfaction.
• Assist the local after-sales team in analyzing and resolving product quality problems, formulating solutions, and tracking progress.
• Provide technical training to local customers on product use, repair, and maintenance.
• Collect feedback on product use in the market and provide suggestions for new product R&D and product strategy.
• Cooperate with the warehouse for spare parts shipment and repair of damaged spare parts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed