Technical Support Engineer

COMPEX LEGAL SERVICES, INC.

10d

About The Position

Are you a problem-solver who thrives on tackling complex technical challenges? Do you enjoy working at the intersection of end-user support and systems engineering? If you’re ready to go beyond basic troubleshooting and help shape the tools, systems, and processes that power an organization—this role is for you.

We’re looking for a Technical Support Engineer to serve as a senior technical resource, driving impactful projects, resolving advanced issues, and improving the overall IT support environment.

Requirements

• 5+ years of experience in technical support or IT operations
• Strong background in troubleshooting complex systems and applications
• Experience with endpoint management and enterprise environments
• Ability to analyze problems and implement sustainable solutions
• Strong communication skills with both technical and non-technical audiences
• Highly organized, self-motivated, and able to manage multiple priorities
• Windows OS (Windows 10/11) and Microsoft Office / O365
• Familiarity with Windows Server environments
• Networking fundamentals (LAN/WAN, VPN, TCP/IP, DHCP, SMTP)
• VOIP systems and general infrastructure knowledge

Nice To Haves

• Bachelor’s degree in Computer Science or related field
• CompTIA+ or similar certification
• Microsoft certifications

Responsibilities

• Lead Technical Projects
• Solve Complex Technical Issues
• Support Endpoint & Infrastructure Engineering
• Improve Processes & Tools
• Build & Maintain Documentation
• Design Scalable Support Solutions
• Mentor & Lead Technically

Benefits

• You’ll play a key role in shaping how IT support operates—working on meaningful projects, influencing technical direction, and making a real impact on both users and systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees