Technical Support Engineer L1
CallTek
•Onsite
About The Position
As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, hardware and follow standard procedures to escalate unresolved issues to the appropriate internal departments.
Requirements
- Basic computer proficiency.
- A passion for delivering excellent customer service.
Nice To Haves
- Prior experience in similar roles is a plus but not required.
- Great organizational skills and attention to detail.
- Positive attitude and willingness to learn.
- Strong communication and interpersonal skills.
- Ability to work in a team-oriented environment.
Responsibilities
- Troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner.
- Working with different systems, software, and hardware.
- Following standard procedures to escalate unresolved issues to the appropriate internal departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
