Technical Support Engineer II - Hybrid (Tampa)

FusionTek•Tampa, FL

8h•$30 - $35•Hybrid

About The Position

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses. This position is listed as “Hybrid” and requires flexibility to work from home, in the Tampa office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs. MSP experience is strongly preferred. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.

Requirements

CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
Strong knowledge of Windows 10/11 and macOS
Strong knowledge of Windows Server 2016, 2019, and 2022
Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
Working knowledge of on-premise SharePoint administration
Working knowledge Microsoft 365 Office Suite and cloud services including Intune
Exceptional written and verbal communication
Ability to work independently and collaboratively
Strong time‑management and organizational skills
Ability to lift and transport equipment

Nice To Haves

MSP experience is strongly preferred.
MD‑102 preferred
Experience with Azure and/or AWS is a plus
Experience with Datto BCDR and/or SaaS Backup is a plus
Experience with VOIP telephony including Microsoft Teams is a plus

Responsibilities

Resolve escalated support requests and complex technical issues.
Handle break/fix issues, application installations, and user-level configuration changes.
Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
Provide remote and onsite support for client environments.
Configure and support Windows Server 2016, 2019, and 2022 environments.
Assist with Hyper-V host setup, server administration, networking, and security tasks.
Troubleshoot and deploy SonicWall firewalls.
Manage networking switches and access points.
Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.
Provide guidance and mentorship to Level I technicians.
Collaborate with the technical team to deliver exceptional service to clients.
Escalate tickets appropriately and contribute to shared technical knowledge.
Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
Maintain and update the documentation platform so procedures, configurations, and client details remain current.
Ensure clients receive clear, professional communication throughout the support process.