TECHNICAL SUPPORT ENGINEER (AG

State of careers Rhode Island

6d•$70,876 - $79,844•Onsite

About The Position

The Technical Support Engineer I role is to support the Rhode Island Office of Attorney General’s technology environment. The Technical Support Engineer I is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment. This position Supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization.

Requirements

Work experience equivalent to or Degree in Computer Science preferred.
Current Network and Operating System Certifications strongly preferred.
Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities.
Proficiency in computer use, troubleshooting and problem solving are required.

Responsibilities

Troubleshoot and implement fixes and workarounds for PC’s, laptops, and other mobile devices.
Provides a high level of customer service and support as it relates to responding to help desk requests.
Create, change, and delete user accounts per request.
Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
Assists in troubleshooting and resolving issues with web-based connection issues to other agencies.
Provide remote support to end users/customers during off hours.
Troubleshoot and deliver solutions to common hardware/software problems.
Create, deploy, and maintain PC images and Software Distribution packages.
Maintaining, configuring, and monitoring cloud and locally based software.
Perform archiving of user’s data and email.
Maintains and reports on inventory and support schedules.
Must be available for on-call and after-hours responsibilities.