Technical Support Engineer-Film and Scatterometry Technologies

KLA•Phoenix, AZ

1d•Onsite

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, inventing systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. The KLA Services team, headquartered in Milpitas, CA, is responsible for service sales, spares supply chain, field operations, engineering, product training, and technical support. As a Technical Support Engineer supporting Film and Scatterometry Technologies (FAST), you will be a key technical partner to customers and field teams, ensuring service continuity, tool reliability, and exceptional customer experience. This role involves deep technical troubleshooting, cross-functional collaboration, and customer-focused problem-solving in a highly visible, global environment.

Requirements

A customer focused problem solver with strong technical troubleshooting skills and a passion for solving complex system level issues
Comfortable working in a matrixed, global environment, influencing without authority and collaborating across disciplines
Motivated by continuous learning and improvement—of yourself, your team, and the processes around you
Able to communicate clearly and professionally with both technical and non technical audiences
5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or PHD without work experience; or equivalent experience

Nice To Haves

Demonstrated experience troubleshooting complex electro mechanical, optical, or semiconductor systems
Knowledge of KLA FAST film products is a strong plus
Technical degree in Engineering, Optics, or Electronics, or 2+ years of semiconductor or medical equipment service support experience
Ability to travel 30-60%, including travel to Chandler, Arizona and North Phoenix
Proficiency in English, with the ability to read, understand, and create technical documentation
Proven ability to diffuse challenging situations and facilitate solutions across multiple stakeholders

Responsibilities

Serve as a technical escalation point for FAST systems and subsystems, providing advanced troubleshooting, root cause analysis, and corrective action
Partner closely with field service teams and onsite engineers to restore tool performance and minimize customer downtime
Collaborate across engineering, product, and manufacturing teams to drive durable solutions and reliability improvements
Lead post mortems and standardize solutions that feed Continuous Improvement Plans (CIPs) and future product serviceability
Contribute to service readiness, documentation, and knowledge transfer for new products and technology introductions
Demonstrate calm, professional leadership in high pressure customer situations, helping to align stakeholders and drive resolution

Benefits

participation in performance incentive programs
eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits
401(K) including company matching
employee stock purchase program (ESPP)
student debt assistance
tuition reimbursement program
development and career growth opportunities and programs
financial planning benefits
wellness benefits including an employee assistance program (EAP)
paid time off
paid company holidays
family care and bonding leave