Technical Support Engineer - Federal
Versa Networks
•$175,000 - $260,000•Hybrid
About The Position
We are seeking a Technical Support Engineer – Federal Customers to provide advanced technical assistance, troubleshooting, and escalation support for Versa products deployed in U.S. government agencies. The candidate must be a U.S. citizen and comfortable working in high-security, compliance-driven environments. This role requires deep technical expertise in networking, cybersecurity, SD-WAN, and SD-LAN technologies, as well as excellent communication skills to support mission-critical federal environments.
Requirements
- U.S. Citizenship required (ability to obtain a federal security clearance preferred).
- 5+ years in technical support, TAC, or network/security engineering roles.
- Strong expertise in: Networking: TCP/IP, BGP, OSPF, MPLS, VPNs
- Strong expertise in: Security: Firewalls, IPS/IDS, Zero Trust, SSL/IPSec
- Strong expertise in: Enterprise Networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration)
- Strong expertise in: Cloud & Virtualization: AWS, Azure, VMware, containers/K8s a plus
- Experience supporting federal government customers or regulated environments strongly preferred.
- Excellent troubleshooting, log analysis, and packet-level debugging skills.
- Strong written and verbal communication skills for customer-facing support.
- Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus.
- Applicants must be authorized to work in the United States
Nice To Haves
- ability to obtain a federal security clearance
- containers/K8s
- Security clearance is a plus
Responsibilities
- Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions.
- Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues.
- Serve as a technical liaison between federal customers and Versa engineering teams.
- Document root cause analysis (RCA), workarounds, and permanent fixes.
- Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks).
- Participate in on-call rotation to ensure 24x7 coverage for critical government customers.
- Develop and maintain knowledge base articles and technical documentation for federal use cases.
- Collaborate with product management and engineering to drive product improvements based on customer feedback.
Benefits
- Comprehensive medical, dental, and vision insurance plans
- Generous PTO policy that includes vacation days, sick leave, and paid holidays
- Flexibility of remote work, and hybrid option
- Access to training, certifications, and educational resources
- Regular recognition programs and awards
- Generous parental leave policies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
