Technical Support Engineer Co-op

Vestmark Internship Program • Wakefield, MA

5d • $19 - $22 • Onsite

About The Position

A Technical Support Engineering Co-op on the production support team provides production and technical support to clients using Vestmark’s Managed Accounts solutions platform. The role works directly with clients to analyze, research, and resolve customer support cases, and involves client contact, problem resolution, and coordination with internal operations and technology teams.

This is an on-site position requiring five days per week at Vestmark’s headquarters in Wakefield, Massachusetts. Remote and hybrid candidates will not be considered.

Requirements

• Knowledge of, understanding of, or interest in the financial sector.
• Knowledge of, understanding of, or interest in the enterprise software implementation lifecycle, and aptitude for comprehending enterprise software architecture.
• Ability to balance and manage multiple competing priorities.
• Collaborative interpersonal skills and ability to work within cross-functional teams.
• Self-starter who can use good judgment to plan and accomplish goals in a complex, fast-paced environment.
• Excellent customer service mentality and skills.
• Creative problem-solving and analysis skills.
• Ability to handle problem situations quickly, inventively, and resourcefully.
• Progress toward a BA or BS degree.

Nice To Haves

• MS Windows and SQL technical skills.
• Knowledge or understanding of investment systems, such as Portfolio Management, Trading, or Middle/Back Office Operations.
• A BS degree in Finance or Computer Science.

Responsibilities

• Collaborate independently and with others to analyze, research, and resolve customer support cases submitted through the Vestmark Support Portal.
• Answer inbound support calls and triage support inquiries, escalating cases to a support team leader or manager when they are outside the employee’s area of understanding.
• Proactively log activities associated with assigned cases, documenting them accurately and with reasonable detail.
• Manage client expectations through excellent communication.
• Partner with internal departments to deliver superior customer service.
• Develop and refine support documentation proactively.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern