Technical Support Engineer - API & Integrations

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

2d•Remote

About The Position

CTG is seeking to fill a hands-on Technical Support Engineer with a developer mindset and L2/L3 support experience to troubleshoot customer-facing API and integration issues. This role combines technical support, debugging, coding, and customer communication. The role is for a duration of 6 months and is remote.

Requirements

1–2 years of recent L2/L3 technical support or engineering experience.
API and systems integration experience.
Development experience with the ability to make and troubleshoot code changes.
Strong debugging skills using application code, logs, and databases.
Strong customer-facing communication and problem-solving skills.
Demonstrated ownership and ability to drive issues to resolution.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

AI/MCP troubleshooting or triage experience is a plus.

Responsibilities

Provide L2/L3 support for APIs, integrations, authentication, API contracts, and error-code issues.
Support customer onboarding and troubleshoot technical issues through resolution.
Reproduce and diagnose problems using code, logs, databases, and other tools.
Develop fixes, code changes, pull requests, and database scripts and support them through release.
Support both legacy Current Gen and NextGen platforms.
Communicate technical issues and solutions effectively with customers and internal engineering teams.
Own issues through resolution and escalate complex problems appropriately.