Technical Support Engineer 1 (Commerce IT)

Choctaw Nation of Oklahoma•Durant, OK

5d•Onsite

About The Position

This is a full-time position that requires working Thursday through Sunday from 4:00 PM to 2:30 AM. The role also includes being on call. The Technical Support Engineer 1 is responsible for providing advanced technical support for all technology-related operations, contributing to the organization's goals. This involves managing, maintaining, and optimizing critical functional areas such as applications, tools, and hardware resources.

Requirements

High school diploma or equivalent education
Relevant certifications
Fundamental experience supporting various operating systems
Fundamental experience supporting desktop and server environments
Fundamental experience creating automation for installations, configuration changes, and system management
Fundamental experience troubleshooting pre-deployment and post-go-live issues
Ability to prioritize and execute tasks in a high-pressure environment
One year of related work experience

Responsibilities

Applies company policies and procedures to complete routine tasks.
Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests, working on problems of limited scope.
Follows detailed instructions for defined processes on most work.
Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support.
Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs.
Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment.
Contribute to knowledge base articles to aid in problem resolution.
Provide fundamental technical support to internal stakeholders escalating work to internal IT teams when necessary.
Provide fundamental support to internal IT teams escalating work when necessary.
Other duties as may be assigned by management.