Technical Support Engineer 1 - Oklahoma City, Oklahoma
About The Position
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Technical Support Engineer 1 (NACPS) on our Product Services team in Oklahoma City, Oklahoma to do the best work of your career and make a profound social impact.
Requirements
- Knowledge of server and storage hardware
- Knowledge of general networking (and current Server Operating systems (such as Windows, Linux or VMWare)
- Strong customer focus and communication skills
- 2 to 5 years of related experience
- Ability to take on shift work including holidays, weekends.
Nice To Haves
- Bachelor’s degree or equivalent experience
- Relevant industry certifications (such as A+, CCNA or VMWare)
Responsibilities
- Identify, troubleshoot and recommend solutions to enterprise problems – applying diagnostic techniques as necessary and keeping the customer informed throughout
- Perform case management functions to keep cases up to date and accurate
- Identify, research and input unique or recurring customer problems
- Provide timely responses to customer escalations
- Own customer issue to resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
