Technical Support Division Director (Information Technology Generalist Administrator 2)

Commonwealth of Pennsylvania•Dauphin County, PA

9d•Hybrid

About The Position

The Pennsylvania State Employees' Retirement System (SERS) is seeking an experienced IT leader to guide the Technical Support Division through a major, long-term upgrade. This role offers the opportunity to lead significant projects, enhance service quality, and improve agency-wide tools. The ideal candidate will thrive in a dynamic, high-technology environment and be dedicated to providing excellent customer support.

Requirements

One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration).
Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services.
Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field.
Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field.
An equivalent combination of experience and training.
Meet the PA residency requirement.
Be able to perform essential job functions.

Responsibilities

Oversee LAN and WAN operations, maintain connectivity, and support communication systems.
Manage servers, storage systems, virtualization platforms, and backup strategies across data centers.
Maintain firewalls, monitor endpoint protection, and support recovery planning and threat prevention.
Coordinate Help Desk operations, device provisioning, user support, and software distribution.
Develop technology plans, assess equipment needs, evaluate products, and guide infrastructure upgrades.
Supervise IT staff, assign work, review performance, support training, and coordinate hiring processes.