Technical Support Desk Technician (COMSEC Tier 2)

Vets Hired•Sierra Vista, AZ

71d•Onsite

About The Position

Provide Tier 2 technical support for COMSEC systems, devices, hardware, and software. Troubleshoot and resolve hardware, software, connectivity, configuration, and encryption-related issues. Analyze incident tickets and conduct technical investigations. Provide technical assistance to customers through phone, Microsoft Teams, and email. Document troubleshooting activities, resolutions, procedures, and service records. Escalate complex technical issues to higher-tier support, SMEs, or vendors. Perform COMSEC account operations, including key management, transfers, device initialization, and related support. Install, configure, maintain, and support COMSEC workstations and peripheral devices. Support technology refreshes, modernization projects, and deployment of new COMSEC capabilities. Participate in testing and evaluation of emerging technologies. Maintain configuration management records and ensure compliance with applicable security standards. Support PKI lifecycle management and secure voice, data, and network operations. Troubleshoot communications, networking, encryption, hardware, and software issues. Maintain strong customer service and technical documentation standards.

Requirements

U.S. citizenship and active DoW Secret Clearance required.
2+ years of telecommunications, electronics, information technology, or related technical experience.
Experience with COMSEC equipment and key management systems such as ACES and SKL.
Knowledge of tactical communications, secure voice, data, and network operations.
Experience with network monitoring and troubleshooting tools.
Understanding of system and network administration concepts.
Knowledge of operating systems, virtualization, and network protocols.
Ability to analyze system performance and identify security issues.
Experience troubleshooting hardware, software, communications, and encryption-related problems.
Strong customer service, problem-solving, communication, and documentation skills.
Ability to work independently and as part of a technical support team.

Responsibilities

Provide Tier 2 technical support for COMSEC systems, devices, hardware, and software.
Troubleshoot and resolve hardware, software, connectivity, configuration, and encryption-related issues.
Analyze incident tickets and conduct technical investigations.
Provide technical assistance to customers through phone, Microsoft Teams, and email.
Document troubleshooting activities, resolutions, procedures, and service records.
Escalate complex technical issues to higher-tier support, SMEs, or vendors.
Perform COMSEC account operations, including key management, transfers, device initialization, and related support.
Install, configure, maintain, and support COMSEC workstations and peripheral devices.
Support technology refreshes, modernization projects, and deployment of new COMSEC capabilities.
Participate in testing and evaluation of emerging technologies.
Maintain configuration management records and ensure compliance with applicable security standards.
Support PKI lifecycle management and secure voice, data, and network operations.
Troubleshoot communications, networking, encryption, hardware, and software issues.
Maintain strong customer service and technical documentation standards.