Technical Support & Deployment Specialist

Cogstate • New Haven, CT

14h • $70,000 - $80,000 • Hybrid

About The Position

At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life. Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials. Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving. At Cogstate, we’re not just imagining the future of brain health - we’re building it. That’s why we’re seeking a Technical Support & Deployment Specialist accountable for providing high-quality technical support across the organization while owning device imaging, deployment, and hardware lifecycle management. This role is responsible for diagnosing and resolving technical issues, configuring and deploying endpoints, and ensuring all devices meet company security and operational standards. The position requires a hands-on technician with strong troubleshooting capability, experience with Windows imaging and endpoint management, and a disciplined approach to documentation and process adherence. This is a hybrid role which requires in-office attendance at Cogstate's headquarters in New Haven, CT.

Requirements

• Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• 2–4+ years of experience in IT support or desktop support roles
• Proven experience with Windows image creation and deployment (required)
• Experience with device provisioning and endpoint management
• Strong background in hardware troubleshooting and support
• Experience supporting Windows, macOS, and mobile devices
• Exposure to Microsoft 365 and Azure AD / Entra ID environment.
• Experience with MDM solutions such as Intune, JAMF, or similar

Nice To Haves

• CompTIA A+ or equivalent certification (preferred)
• Basic scripting or automation experience (PowerShell preferred, not required)

Responsibilities

• Provide day-to-day IT support for internal users and external sites (onsite and remote).
• Diagnose and resolve hardware, software, and network issues across endpoints.
• Troubleshoot Windows, macOS, iOS, and Android devices.
• Escalate complex issues appropriately and contribute to root cause analysis.
• Build, maintain, and deploy standardized Windows images.
• Configure and provision laptops, desktops, and mobile devices.
• Manage full device lifecycle (procurement, staging, deployment, refresh, decommission).
• Ensure devices comply with security baselines and company standards.
• Support MDM platforms (e.g., Intune, JAMF or equivalent).
• Perform hardware diagnostics, repair coordination, and replacement.
• Configure and validate hardware to meet operational requirements.
• Install and support endpoints, peripherals, and office IT equipment.
• Assist with testing and validation of specialized or site-specific equipment where required.
• Maintain accurate documentation for device builds, configurations, and support procedures.
• Document incidents, resolutions, and changes in the ticketing system.
• Create and update SOPs, knowledge base articles, and technical guides.
• Track asset inventory and maintain accurate records.

Benefits

• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree