Support/Deployment Tier 1 Specialist
About The Position
This role is for a self-driven problem solver who is comfortable working independently in a dynamic technical environment. The ideal candidate possesses strong organizational and prioritization skills and thrives in fast-paced client service situations. The role involves completing basic customer requests, assisting with website installations, configuring plugins and integrations, and managing third-party technical requests to ensure accurate and timely task resolutions. Additionally, the specialist will perform quality assurance checks, maintain detailed account documentation, and collaborate with the Tier 2 team to expand technical knowledge and improve operational processes and customer support experiences.
Requirements
- 1 year experience with website support or business process management
- Exceptional problem-solving skills
- Effective listening skills
- A genuine passion for delivering exceptional customer experiences
- Ability to navigate ambiguity and resolve customer inquiries with confidence
- Proficiency in multitasking and managing open tickets and tasks
- Self-motivated with the ability to work independently while collaborating with other teams
Nice To Haves
- Experience with website troubleshooting – Basic html skill
- Experience in ticketing applications such as Salesforce, Zendesk, or similar tools
- Experience with automotive dealers and products
- Experience in a SaaS or proprietary software technical support environment
Responsibilities
- Complete basic customer requests and website installations while delivering a positive customer experience through clear communication and exceptional customer service
- Provide Tier 1 technical support for basic customer requests, product setup, and deployment activities across Protomiq products
- Submit and manage third party technical configuration requests
- Configure website plugins, integrations, and tools according to company standards and customer requirements
- Perform quality assurance checks to confirm accurate account and plugin setups
- Maintain accurate notes, status updates, and account documentation within internal systems
- Collaborate with the tier 2 team to advance technical and operational skill levels
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
