Technical Support Coordinator
About The Position
Brandywine Valley Heating and Air Conditioning is seeking a motivated Technical Support Coordinator to provide technical support and troubleshooting guidance to field technicians and applicable departments. The role serves as an escalation point for challenging service, maintenance, repair, and installation issues, and supports consistent technical standards and workmanship across the organization. The coordinator develops and delivers classroom, hands-on, and field-based technical training; creates and maintains training materials, competency checklists, technical standards, and troubleshooting resources; and partners with department leaders to define technician skill requirements and development paths. The position also researches new equipment, products, systems, and technologies before broad field implementation, identifies recurring technical issues and root causes, recommends corrective actions, and communicates technical findings and recommendations to technicians, managers, and leadership. Brandywine describes itself as family owned and operated and highlights professional growth, a supportive collaborative team, and ethical standards.
Requirements
- Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
- Demonstrated field experience troubleshooting and resolving technical problems.
- Ability to read, understand, and apply manufacturer documentation and technical specifications.
- Experience developing or delivering technical training, instruction, or hands-on coaching.
- Strong verbal and written communication skills, with the ability to explain complex technical topics clearly.
- Ability to influence technical performance, promote accountability, and work collaboratively across departments.
- Strong problem-solving, decision-making, initiative, and independent follow-through.
Responsibilities
- Provide technical support and troubleshooting guidance to field technicians and applicable departments.
- Serve as an escalation point for difficult service, maintenance, repair, and installation issues.
- Develop and deliver classroom, hands-on, and field-based technical training.
- Create and maintain training materials, competency checklists, technical standards, and troubleshooting resources.
- Establish consistent expectations for repairs, maintenance, installations, diagnostics, and workmanship.
- Partner with department leaders to define technician skill requirements and development paths.
- Research new equipment, products, systems, and technologies before they are widely implemented in the field.
- Identify recurring technical issues, determine root causes, and recommend corrective actions.
- Communicate technical findings, standards, and recommendations to technicians, managers, and leadership.
Benefits
- Continuous learning and development opportunities.
- Supportive and collaborative team environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
