Technical Support Center Supervisor

Citynet LLC • Bridgeport, WV

3h • $0 - $15 • Onsite

About The Position

A Technical Support Center Supervisor’s role is to monitor and maintain the Technical Support/CSR Employees and Supervisors. Lead Technical Support Center Supervisors are to ensure that all Technical Support/CSR Employees and Supervisors are following procedures and maintain a professional and courteous demeanor when speaking with customers.

Requirements

• Basic Computer Skills are necessary.
• Enhanced Call Center experience is recommended.

Nice To Haves

• A valid driver’s license is not required but is recommended.

Responsibilities

• Opening/Monitoring/Escalating Transport/Voice/New Install Tickets
• Monitoring Agents Lunch/Break Schedule
• Reviewing/Monitoring Closed Tickets
• Monitoring Ticket Queues
• Adding New DPS equipment into the inventory
• Call Reviews (Quality Assurance)
• Assigned Tickets
• Global Mailboxes
• Monitor Datto Alerts
• Transport/Evening Shift Report
• Approve/Deny Credits
• Invoicing
• Fax Server
• VoIP LD Abuser
• Invalid Credit Cards
• Remote Call Forwarding
• Basic Circuit Testing
• Web-based Manual Upkeep

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Long term disability
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed