Technical Support - Command Center (Overnight)

R&R Solutions • Gravette, AR

22h • Onsite

About The Position

As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.

Requirements

• 2+ years of Help Desk, Technical Support, or Call Center experience.
• Solid understanding of Layer 2 and Layer 3 network communications.
• Practical knowledge of POS systems and proficiency with MS Operating Systems.
• Hands-on experience with Linux command line and remote Linux administration.
• High school diploma or GED.
• Must pass pre-employment drug screen and background check.

Responsibilities

• Answer inbound calls from field technicians to resolve setup and network issues.
• Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.
• Continuously track site progress, updates, and problem documentation in the R&R web portal.
• Track technician time on-site and ensure issues are resolved efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED