Technical Support Associate-US

Fujifilm • Shelton, CT

1d • Onsite

About The Position

This position is responsible for providing first-tier technical support, testing, repairing, and configuring ultrasound machines. Technical support will primarily be delivered via telephone to personnel across the organization who utilize our ultrasound products. This is an entry-level technical support position within the company.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

• Capable of operating all test equipment required to service Ultrasound equipment.
• Must have strong computer (computer network) skills.
• Must have strong problem-solving skills.
• Must have the ability to manage and provide support on multiple projects at the same time.
• Must have strong communication skills.
• Proficiency in Microsoft Office.
• Must be self-motivated.
• Must be willing to work additional hours as needed.
• Must have a valid driver’s license with a safe driving record.
• Must have access to a national credit card for reimbursable business expenses.

Nice To Haves

• Experience in maintaining and troubleshooting ultrasound equipment at other companies, or service and operations experience within our organization demonstrating proficiency in ultrasound, is preferred.
• Bachelor’s degree from an accredited four-year college—preferably in an electronics- related discipline or equivalent experience is preferred.

Responsibilities

• Provides tier one-level technical support to personnel as needed, with significant help from higher-level national technical support specialists.
• Prepares and disseminates information related to ultrasound products to personnel to improve their ability to perform tasks related to the products, with significant help from higher-level national technical support specialists.
• Occasionally helps roll out new ultrasound products by participating in installations as needed.
• Occasionally assists support services personnel in performing quality-related functions.
• Maintains excellent working relationships with personnel in all departments.
• Works overtime and odd hours as needed, including at the “last minute”.
• Occasionally travels to customer sites to solve problems as needed.
• Provides factory service as directed
• Provides testing and repairing of u/s machine components as directed.
• Assists in configuring new u/s machines as directed.
• Adheres to and ensures compliance with all safety practices and quality procedures.
• Promotes both internally to the company and externally, the image and reputation of the organization.
• Provides back up assistance to our call dispatch function as directed.
• Performs other duties as assigned.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements, and all other applicable laws, regulations, and standards.

Benefits

• Company encourages vaccination against COVID-19.
• Successful candidate hired will be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree