Technical Support Assistant-Texas Resident
About The Position
Provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Answer questions or resolve computer problems for clients in person, via telephone or from remote locations. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Provide service and preventive maintenance activities on terminals, printers, personal computers, etc. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Fulfill Caring Campus responsibilities by cultivating a welcoming, student-centered environment, building meaningful connections, responding with empathy, and proactively supporting student success through communication, collaboration, and care.
Requirements
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Nice To Haves
- Associate degree, preferably in an IT or educational focus.
- At least 2 years’ work-related experience
Responsibilities
- Provide technical assistance to computer system users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Answer questions or resolve computer problems for clients in person, via telephone or from remote locations.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Provide service and preventive maintenance activities on terminals, printers, personal computers, etc.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Fulfill Caring Campus responsibilities by cultivating a welcoming, student-centered environment, building meaningful connections, responding with empathy, and proactively supporting student success through communication, collaboration, and care.
Benefits
- Group health and life insurance (60 day waiting period for health)
- Retirement benefits (TRS or ORP)
- Optional benefits include disability and dental insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
