IT Support Specialist

Logan A/C & Heat Services • Dayton, OH

2d • Onsite

About The Position

Bring your skills, passion, and problem-solving mindset every day and join a team that truly values you and invests in your growth as an Technical Support and Operating Systems Specialist. Logan Services has proudly served the Dayton area since 1969 and has grown into Columbus, Cincinnati, and Northern Kentucky. The company is intentional about who they bring onto their team, believing excellence comes from strong foundations, teamwork, and pride in what you do. They value integrity, continuous learning, and showing up for one another, offering fulfilling careers and opportunities to excel. As a Technical Support and Operating Systems Specialist, you’ll provide timely technical support to employees, troubleshoot hardware and software issues, and ensure smooth technology operations across the organization, creating a seamless experience for all users.

Requirements

• Strong problem-solving skills
• Customer-focused mindset
• Enjoy helping others navigate technology
• Comfortable working with common office software
• Comfortable working with operating systems
• Comfortable with network troubleshooting
• Ability to communicate technical information clearly to non-technical users
• Strong organizational skills
• Attention to detail
• Calm, solution-oriented approach

Responsibilities

• Respond to internal IT support requests via phone, email, or ticketing system, providing prompt and professional assistance
• Troubleshoot and resolve hardware, software, network, and peripheral issues for desktops, laptops, mobile devices, and other systems
• Install, configure, and maintain company technology, including operating systems, applications, and security protocols
• Escalate complex technical issues, documenting actions and outcomes
• Maintain accurate IT records, including support tickets, inventory, and system changes
• Provide guidance and training to employees on IT best practices, software usage, and cybersecurity awareness
• Collaborate with IT team members to support ongoing projects, upgrades, and system improvements

Benefits

• Competitive pay – excellence is recognized and rewarded.
• Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
• Work–Life Balance — Weekly PTO accrual starting at 56 hours per year, growing with tenure, plus 24 hours of sick time and predictable scheduling to support life outside of work.
• Traditional 401(k) with a 4% company match and a Roth contribution option.
• Bonus and profit-sharing opportunities tied to individual and company performance.
• Paid Training – build confidence, master customer conversations, and feel supported from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees