IT Support Specialist

Logan A/C & Heat Services • Dayton, OH

1d • Onsite

About The Position

As a Technical Support and Operating Systems Specialist at Logan Services, you will provide timely technical support to employees, troubleshoot hardware and software issues, and ensure smooth technology operations across the organization, creating a seamless experience for all users. Logan Services has proudly served the Dayton area since 1969, expanding to Columbus, Cincinnati, and Northern Kentucky. The company values integrity, continuous learning, and teamwork, aiming to provide fulfilling careers and opportunities for growth.

Requirements

• Strong problem-solving skills
• Customer-focused mindset
• Comfortable working with common office software
• Comfortable working with operating systems
• Comfortable with network troubleshooting
• Ability to communicate technical information clearly to non-technical users
• Strong organizational skills
• Attention to detail
• Calm, solution-oriented approach

Responsibilities

• Respond to internal IT support requests via phone, email, or ticketing system, providing prompt and professional assistance
• Troubleshoot and resolve hardware, software, network, and peripheral issues for desktops, laptops, mobile devices, and other systems
• Install, configure, and maintain company technology, including operating systems, applications, and security protocols
• Escalate complex technical issues, documenting actions and outcomes
• Maintain accurate IT records, including support tickets, inventory, and system changes
• Provide guidance and training to employees on IT best practices, software usage, and cybersecurity awareness
• Collaborate with IT team members to support ongoing projects, upgrades, and system improvements

Benefits

• Competitive pay
• Comprehensive benefits including medical, dental, and vision insurance
• Short- and long-term disability
• Voluntary life insurance
• 100% company-paid group term life and AD&D coverage
• Weekly PTO accrual starting at 56 hours per year, growing with tenure
• 24 hours of sick time
• Predictable scheduling to support life outside of work
• Traditional 401(k) with a 4% company match and a Roth contribution option
• Bonus and profit-sharing opportunities tied to individual and company performance
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees