Technical Support and Facilities Coordinator (Part-time)

GUS•Goodyear, AZ

2d•Onsite

About The Position

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide. GUS Education Arizona is a proud part of GUS. In collaboration with US partners, we are committed to delivering transformational educational opportunities in the USA. The Technical Support and Facilities Coordinator is a member of the AUA IT and Facilities Team, responsible for maintaining high availability of network resources, computer workstations, and a safe, welcoming campus environment for staff, students, and faculty. The incumbent provides direct Tier 1 support for hardware and software, manages the Help Desk ticketing environment, and coordinates daily facility operations, including routine maintenance, space planning, and vendor oversight. This dual-focus role ensures that both technical resources and physical campus spaces are fully optimized to support staff performance and student success.

Requirements

Post-secondary education in computers/LAN Administration.
1-2 years of working experience in a similar environment.
Working knowledge of Windows Operating systems.
Familiarity with health, safety, and fire regulations and best practices.
Experience coordinating vendors, contractors, and service providers.
Strong organizational and time-management skills, with the ability to prioritize competing IT and facilities demands.
Ability to lift and move equipment and furniture as required, and to be physically present on campus.

Nice To Haves

Experience in supporting desktop applications, Servers, Audio Visual equipment is an asset.
Basic understanding of building systems and general maintenance (HVAC, electrical, plumbing) is an asset.

Responsibilities

Frontline customer support focused on resolving technical issues end-users encounter efficiently and in a timely manner.
Configure and maintain the campus computing infrastructure including computers, peripherals, printers, software, and computer imaging.
Diagnose and repair problems efficiently and in a timely manner.
Assure software and cable management meet company standards.
Ensure the integrity of the network is maintained by ensuring physical and electronic hardware and software security is maintained.
Install all software on campus computers and ensure software licenses are valid.
Maintain an inventory of hardware and software for insurance purposes as well as Head Office use.
Set up new computer hardware and assist the departments in decisions based on the needs of the campus.
Assign printer access and manage the queue set-up.
Provide guidance for new staff, faculty, and students on the campus on network-related issues.
Monitor the helpdesk systems; accept, troubleshoot, and resolve tickets.
Liaise with other departments as necessary to provide technical and administrative support to students and staff members.
Manage the maintenance of the internal computer equipment.
Oversee the day-to-day maintenance, cleanliness, and overall upkeep of campus classrooms, offices, and common areas, ensuring a safe and welcoming environment.
Conduct routine inspections of campus premises, identify deficiencies, and coordinate timely repairs.
Coordinate and supervise external vendors and contractors for building services such as HVAC, electrical, plumbing, janitorial, and general maintenance.
Manage facilities-related work orders and tickets through to resolution.
Administer building access control, security systems, keys, and access cards.
Ensure campus compliance with health, safety, fire, and applicable regulatory standards, and support emergency preparedness and response procedures.
Support the setup of classrooms, meeting rooms, and campus events, including furniture arrangement and audio-visual equipment.
Liaise with building management/landlord on shared services, repairs, and facility issues.
Maintain an inventory of facilities supplies, equipment, and assets, and reorder as needed.
Assist with space planning, office moves, and reconfigurations to meet campus needs.
Other duties as assigned.