Technical Support Analyst

Peoples Group • Toronto, ON

4d • CA$75,000 - CA$85,000 • Hybrid

About The Position

As a Technical Support Analyst, you'll be the first point of contact for employees across Peoples Group, delivering exceptional IT support for devices, applications, Microsoft 365, and user access. You'll play a key role in onboarding and offboarding, troubleshooting technical issues, and supporting modernization initiatives, including ServiceNow enhancements, automation, asset management, and process improvement projects in a growing technology environment.

Requirements

• Post Secondary degree or diploma in Information Technology diploma/degree from a recognized institution or equivalent work experience
• Experience working with a financial institution
• Proficient with troubleshooting end user computers and devices, and their OS
• Experience with enterprise applications, including M365, SharePoint, MS Defender, MS EndPoint Manager and ServiceNow
• Detail oriented with the ability to approach problems logically and prioritize responsibilities with minimal guidance
• Excellent interpersonal, communication and organization skills
• Support oriented with the ability to provide clear and accurate instructions to users in a variety of situations

Nice To Haves

• Foundations certificate in ITIL an asset
• Basic knowledge of Microsoft TCP/IP network. Understanding of sub-netting an asset

Responsibilities

• Responds to Incidents by investigating problems and taking corrective action
• Undertakes root cause analysis for hardware and software related problems
• Completes Requests such as; install, configure, modify, and tests computer hardware such as workstations, printers and other peripherals; installs and test software according to established procedures
• Performs preventative maintenance of computer hardware systems
• Supports a variety of Microsoft core services such as Microsoft Exchange, SharePoint, CRM and Banking systems
• Creates training and reference documentation for corporate users
• Ensures that IT standards and procedures are adhered to

Benefits

• Competitive salaries
• profit sharing
• RRSP matching
• benefits from day one
• Generous paid time off
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree