Technical Support Analyst (Evening) (SG 24)

PACCAR•Columbus, MS

11d•Onsite

About The Position

PACCAR Engine Company is seeking a bright, dynamic, and self-motivated Technical Support Analyst to provide superior technical support for associates at their $400 million Plant in Columbus, Mississippi. This role is ideal for accelerating your career in a fast-paced manufacturing environment. The ideal candidate possesses a four-year bachelor’s degree or a two-year IT-related technical degree, is detail-oriented, ambitious, individually driven, has great organizational skills, and can provide exceptional customer service. Roles include: Technical Support Specialist, 1st Level Support, N-Level Support, Local Information Security Specialist, and Incident/Problem Manager.

Requirements

Minimum two-year degree in IT technical field
Excellent verbal and written communication skills
Excellent interpersonal and behavioral skills
Capable of moderating and presenting IT incidents and topics, in a team environment
A minimum of two (2) years technology experience (work and school)
Working level knowledge of Microsoft Office suite

Nice To Haves

Experience with Manufacturing Execution Systems (integrated with robotics) and other factory automation technology preferred
Familiarity with networking and Windows server environments
Familiarity with building and repairing computer hardware
Familiarity with Microsoft SQL Server support
Microsoft, Comp TIA, Cisco certifications or training preferred
Bachelor’s degree.
Microsoft Certification.
A+ Certification or Network + Certification

Responsibilities

Perform installation of updates, patches, and replacement of faulty hardware components (operational changes).
Perform operational tests of hardware/software components.
Perform analysis of root cause and development of solutions and workarounds, in case of incidents.
Identify root causes to repetitive issues and provide solutions to resolve permanently.
Carry out measures in the event of recurring incidents.
Install, maintain, and document information technology solutions for engine machining, engine assembly operations and office support groups following defined change management processes.
Advise users on hardware and software (use of applications) usage.
Responsible for the implementation of recovery measures.
Deploy plant floor hardware, as required, including new PCs and specialty hardware.
Investigate, resolve and/or escalate 1st Level incidents.
Administer access rights and accounts.
Provide 2nd and 3rd Level support for services and applications, as assigned, or required.
Consult on services or applications with respect to a support topic on assigned services and applications.
Implement and apply IT security guidelines, requirements and concepts concerning data protection, where required.
Lead and/or assist in evaluating incidents and problems including escalation, as necessary.
Attend department-specific and other IT-sponsored meetings, workshops, and training, as required (PAR reviews, 1-2-1, Daily Standup, business customer meetings, etc.).
Manage daily work activities such as email, non-project related meetings, and non-operational (run) requests indirectly related to project management.
Participate in meetings and activities as requested by business partners.
Support weekend "On Call", System Patching and "Tech Time" activities, on a rotational basis, with other team members.
Other duties as assigned.