Technical Support Analyst

Jacksonville Jaguars•Jacksonville, FL

About The Position

The Jaguars Technology team is looking for a Technical Support Analyst to help provide support for all information technology products and services.

Proficient in Microsoft Windows, Office, Exchange, Active Directory, IOS, OSX
Proficient in automated system deployments tools such as WDS and Ghost
Possesses basic network troubleshooting skills
Ability to communicate technical information to nontechnical personnel
Ability to install, configure and maintain computers, networks and related hardware and software
Knowledge of computer and/or network security systems, applications, procedures and techniques
Ability to identify and resolve computer system malfunctions and operations problems
Skill in organizing resources and establishing priorities
Excellent verbal and written communication skills
Ability to learn and support new systems and applications
Willingness to work occasional evenings and weekends as needed to support football and business operations, planned maintenance, system upgrades, and urgent technical issues
Participation in an on-call or rotating support schedule is required
Must be able to work in a fast-paced environment.

Typical desktop support, including computer hardware/software installations and repairs, as well as maintenance of computer systems, desktops, and peripherals.
Diagnose and resolve hardware, software, network, and connectivity issues
Maintenance and monitoring of end-user workstations and printers.
Educate users on basic functionality of software and hardware.
Investigate user problems and identify their source; test and implement solutions.
Install, configure and maintain workstations – both PC and Mac, file servers, network cabling, and other related equipment, devices and systems; add or upgrade and configure disk drives, printers and related-equipment.
Perform and/or oversee software and application installation and upgrades.
First level network troubleshooting and support such as verification of network connectivity and the patching/termination of cables.
Assist with onboarding and offboarding employees, including equipment setup and account access.
Provide technology orientation to new hires.
Respond to requests for technical assistance by all departments via phone, email, ticketing system, and in person.
Management of the directory, computer accounts and group policies.
Maintain and update computer hardware and software inventories on a regular basis.
Maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
Test, maintain, and provide technical support for stadium systems used on gameday.

Health, Dental, Vision, Life, and Pet insurance options
Mobile phone stipend
100% match of the employee’s contribution, up to 5% of income, in company 401(k) program
16 weeks of paid parental leave, including adoption; Leave Sharing option available
Company provided lunch during the work week
Wellness Programs inclusive of: Employee Assistance Program through NFL Lifeline as well as Colonial Life; preferred access to mental health appointments; access to onsite weight facility; company sponsored rec leagues; significant discounts to local YMCA; wellness challenges; Modern Health
Team member recognition and mentor programs
21 paid company holidays in addition to 17 days of PTO (that’s over 1 month of paid time off!); Summer Fridays; flex scheduling
JagsU’s and various company and departmental training and development options; internal shadow program; senior leadership lunches; programming through prestigious universities
Various employee events and celebrations such as: an Employee Anniversary Celebration, PRIDE Awards Ceremony, Employee Days of Service, Employee Appreciation Day, a holiday party, quarterly all team meetings, and more
Opportunity to receive tickets to various events such as Jaguars home games and concerts, as well as other local, ticketed events
Various other perks and discounts through local partners
Onsite notary