IT, Technical Support Analyst (53650)

Health Solutions•Pueblo, CO

72d•Onsite

About The Position

Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We're looking for a full-time Technical Support Analyst, to join us at 41 Montebello Rd. in Pueblo. What You'd Be Doing Under the supervision of the IT Manager, the Technical Support Analyst is responsible for being the primary technical contact for end user support (Help Desk support.) Under general supervision, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully.

Requirements

Requires high school graduation supplemented by other technical training in a related field.
Desktop and technical support experience.
Experience with Microsoft 365 and Windows Server operating systems.
A valid Colorado driver's license.

Nice To Haves

Spanish language skills.
Experience with Microsoft Exchange, SQL Server and VMWare.
Experience with telephone systems.
A+ certification.

Responsibilities

Provide primary end user support, investigate and troubleshoot hardware and software issues.
Maintains Help Desk software and management of ticketing system.
Create, change, and delete user accounts via Active Directory/Microsoft 365 admin center.
Repair and recover from hardware or software failures on PC's and servers.
Installs or moves PCs, phones, printers, etc. as needed to support center operations.
Configure system software that supports Health Solutions' operational needs via Intune/Group Policy.
Deploy, upgrade and manage software/OS upgrades.
Manage inventory for PC/Server hardware and software.
Assist computer operations and systems programming staff where applicable.
Administers and supports corporate VOIP telephone system.
Provide supplemental end user training for software applications and new employee orientation.
Troubleshoot network problems.
Responsibilities at times require working evenings and weekends, sometimes with little advanced notice.
Other job-related duties as assigned by supervisor.

Benefits

Competitive pay $58,479.98 Hourly (Dependent on experience, certification and shift)
Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD
Retirement 403(b) with employer match up to 6%
Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
Childcare
Flexible work schedule
Employee recognitions and celebrations
Warm and friendly work environment in which staff respect and learn from one another