IT Technical Support

Bergelectric • Carlsbad, CA

1d • Onsite

About The Position

The IT Support Technician will be responsible for providing outstanding service to all Bergelectric End-users. IT Support Technicians provide a wide range of user training, service request fulfilment, and incident management.

Requirements

• High school diploma or general education degree (GED) required.
• 2+ years working in a Technical Support role.
• Strong communication skills, written, verbal, and presentation.
• Experience with Mobile devices (iOS and Android) used in a Mobile Device Management environment.
• Experience administrating Office 365 solutions, Windows 10, VPN solutions, and enterprise networks.
• Ability to adapt to fast paced environment.

Nice To Haves

• Associates degree or bachelor’s degree in related field (Preferred).
• A+, Network+ (Preferred).

Responsibilities

• Provide Technical Support and assistance to end-users.
• Communicate effectively with end-users via ticketing system and email.
• Support Windows 10 based environment.
• Troubleshoot technical issues in an efficient manner.
• Deploy, troubleshoot, and manage multi-function printers.
• Deploy, troubleshoot, and manage mobile devices.

Benefits

• medical
• dental
• vision
• a 401k retirement plan with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees