IT Technical Analyst

Tempur Sealy International•Trinity, NC

2h•$58,000 - $82,000

About The Position

We are currently seeking an exceptional candidate to be part of the IT Infrastructure team at Tempur Sealy. The individual who fills this position must be able to work both independently at times and in addition needs to be highly collaborative in a team environment. Soft skills and high energy and drive are as important as this individual’s technical competency. The GSD team will look to this individual as a technical leader in driving continuous improvement in the technologies the team supports and deploys. This individual will work directly to develop and improve collaboration and core end user technologies such as Microsoft Office 365, Active Directory\Group Policies, Endpoint Management (Intune), System Center (SCOM, SCCM), CCTV, Teams Rooms, and ServiceNow to name a few. In addition, at times this individual will work directly with end users by resolving their operational issues in a timely manner with the highest level of quality and service. To support these goals, this position will interface heavily with the other IT support team members as follows: 1. Application Analysts 2. Systems Analysts 3. Business Analysts 4. Server Administrators 5. Network Analysts 6. Security & Compliance Analysts This position may interface externally with outside vendors.

Requirements

Bachelor’s degree in information technology or related field or equivalent IT related experience
Minimum 3 Years of experience in a similar technical role
To perform this job successfully, the employee must be capable of performing each essential duty and responsibility satisfactorily. The requirements herein are the minimum levels of knowledge, skills, and/or abilities required.

Nice To Haves

Strives for timely resolution of issues
Has the ability to work with all types of users in all types of situations
Quality driven to ensure end user satisfaction
Continuously endeavors to learn applicable technology in order to better support the end users
Possesses excellent collaboration and communication skills
Self-motivated and independent with very little supervision
Driven to achieve project and task success for on time delivery meeting objectives
Highly collaborative with strong interpersonal skills to effectively interact with a wide range of individuals from Sr. Managers, Business users, and other IT professionals
Determined to set the bar for excellence for quality in delivery and planning
Ensures technology delivered is well planned for Operational sustainability and reliability

Responsibilities

Intune Administration responsibility for multi‑system management and configuration
Understand basic hardware and software architecture
Understand shrink-wrap application functionality (packaged/off-the-shelf application functionality)
Apply/specify software patches/virus protection
Create and maintain appropriate systems and user documentation
Timely and effective communication of production support issues
Demonstrate working knowledge of essential PC software (e.g., Microsoft Office Suite)
Educates customers
Demonstrate the use of good prioritization and time management skills
Demonstrate active listening through acknowledgement and application of information received
Compose written documents at an appropriate level of detail that express ideas in a clear and concise manner
Strong verbal and written communication
Works effectively with people that have different views
Displays a sense of urgency
Enforce software license compliance
Balance the need for speed with quality
Keeps people up to date with information
Persist in efforts
Deliver high-quality work at a task level and demonstrate good follow-up skills
Constructively probe and question to gather information, ensure input from all members of the team, and build momentum toward decision making and action plans
Incident Service Level Attainment
Follow through and attention to detail
Mentoring of more junior GSD staff
Completion of any tasks assigned (e.g. PC build, image, etc.)
Quality of work which leads to optimal system performance, availability, and data integrity
On time delivery of project work
Quality of solution delivered in terms of industry best practices to achieve operational sustainability and reliability
Generation of new ideas/methods for improving the effectiveness of Tempur Sealy’s end user and collaboration infrastructure and delivery of those ideas
Recommend the most cost beneficial infrastructure solutions based on strategy
Design and implementation skills to lead new projects
Monitoring of current and new technologies