Bilingual Technical Customer Support Agent (English/Spanish)

ADP•El Paso, TX

4d•Onsite

About The Position

ADP is hiring a Technical Support Analyst. This role offers career advancement opportunities, award-winning training, and world-class service guidelines to help achieve success, growth, and continued learning. The company fosters an inclusive environment with a culture of collaboration and belonging. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products, assisting clients with hardware, software, and operating system issues via phone or remote access. You will also support product upgrades, maintenance, and diagnostics. The ideal candidate is comfortable in a metrics-driven call center environment, possesses strong client-facing communication skills, and maintains professionalism. Clear and actionable communication, both written and verbal, is essential, leading to high client satisfaction scores. The role is fast-paced but also includes opportunities for fun and building lasting friendships in an inclusive company culture.

Requirements

1+ years of Customer Service experience
Bilingual - English and Spanish

Nice To Haves

Microsoft Certified Professional (MCP) or equivalent certification/experience

Responsibilities

Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more, providing unmatched service.
Effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed.
Serve as the Subject Matter Expert for industry-standard technology (e.g., browser web support, user access issues, website customization).
Stay up-to-date on emerging technology and trends, remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner.