Technical Support Analyst

Trimble•Alpharetta, GA

1d•Onsite

About The Position

Trimble is seeking a Technical Support Analyst to support customers using its Unity Construct by e-Builder products. The role focuses on resolving complex client incidents, maintaining high customer satisfaction, and supporting product adoption in a collaborative, fast-paced production environment. The position is based on-site in Lake Oswego, Oregon (preferred), Westminster, Colorado, or another Trimble location. Travel requirement is 0%.

Requirements

At least 5 years of technical support experience.
Experience supporting customers in a fast-paced SaaS environment.
Excellent Windows, networking, and web browser troubleshooting skills.
Troubleshooting experience across SQL, XML, HTML, and scripting.
Experience with root cause analysis, writing bugs in tools such as Jira and Confluence, and tracking cases in a CRM such as Salesforce.
Strong written and verbal communication skills and a positive, growth-minded attitude.
Ability to support a rotating on-call schedule.

Nice To Haves

Experience developing reports to analyze data trends and reviewing software logs.
Bachelor’s degree in a technical field.

Responsibilities

Provide customer support and maintain high Net Promoter Score (NPS) standards.
Conduct preliminary incident analysis to assess impact, severity, and risk.
Collaborate across the organization to resolve cases promptly and minimize resolution times.
Communicate complex technical information clearly to technical and non-technical stakeholders.
Support a rotating on-call schedule.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Time-off plans
Retirement plans
Tax savings plans for health, dependent care, and commuter expenses (offered by most businesses)
Paid parental leave
Employee stock purchase plan