Technical Support Analyst

Trimble Inc.•Lake Oswego, OR

3d•$23 - $28•Onsite

About The Position

Technical Support Analyst - Empower Our Customers and Drive Success Ready to make a tangible impact on global customer experiences? Trimble is looking for a passionate and dedicated Technical Support Analyst to ensure high levels of satisfaction, resolve complex client incidents, and provide top-notch support in a dynamic production environment. Join our collaborative team and help customers thrive while shaping the future of our innovative Unity Construct by e-Builder products! What Makes This Role Great: In this role, you will be a driving force behind exceptional technical support, directly influencing customer satisfaction and shaping the adoption of our e-Builder product while working in a collaborative, fast-paced environment.

Requirements

5+ years of technical support experience
Proven experience supporting customers within a fast-paced SaaS environment
Excellent Windows, network, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting
Demonstrated success in root cause analysis, bug writing in tools like Jira/Confluence, and tracking cases in CRM like Salesforce
Strong written and verbal communication skills with a positive, growth-minded attitude
Ability to support a rotating on-call schedule

Nice To Haves

Experience developing reports to analyze data trends and reviewing software logs
Bachelors degree in a technical field
Experience > Education

Responsibilities

Champion customer satisfaction by providing top-notch support and maintaining high NPS standards
Spearhead preliminary incident analysis to evaluate impact, severity, and risk effectively
Collaborate cross-organizationally to ensure prompt solutions and minimize case resolution times
Communicate complex technical insights clearly to both technical and non-technical stakeholders