Technical Support Analyst-Temporary

Tommy Bahama • Auburn, WA

17h • Onsite

About The Position

This is a fully in-person temporary role based at our Auburn, WA distribution center. This position is full-time and temporary. The L1 Support Technician performs a variety of tasks associated with providing end user software, hardware, and network support for retail, restaurant and corporate locations. Documents, tracks and monitors problems to ensure timely resolution.

Requirements

• High school diploma required.
• CompTIA A+ certification or comparable experience required
• 1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment.
• Strong hardware trouble shooting skills.
• Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
• Manage and prioritize multiple tasks under pressure.
• Excellent verbal communication skills.
• Excellent phone and e-mail etiquette and customer service skills.

Nice To Haves

• Experience working with a Macintosh a plus.

Responsibilities

• Provide 1st level technical support (phone, email and in person) for retail, restaurant and corporate locations.
• Ensure the timely resolution of assigned Helpdesk tickets
• Receive trouble reports from users and/or network alarms.
• Assign initial severity level for incidents.
• Involve appropriate Tier II and III support resources for incident resolution.
• Inform user groups of incident occurrences and provide periodic status and resolution ETA
• Troubleshoot, resolve, and document end user help requests for desktop, laptop, and peripheral problems
• Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups.
• Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices.
• Other duties as required that may occasionally be necessary to support facilities

Benefits

• Health, Dental, Vision, 401K with generous matching program, generous paid time off.
• Potential Annual Bonus Opportunity.
• 50% discount at restaurants and retail locations.
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED