Technical Support Analyst - Full Time - Days

Crisp Regional Health Services

3d

About The Position

Under the leadership of the IT Operations Manager, the Technical Support
Analyst is an active member of the Information Technology (IT) team that
works to determine the strategic vision, goals, philosophy, and direction of
the department and CRHS. The Technical Support Analyst provides technical
support to both internal employees and external vendors.  The Technical
Support Analyst will assist in selection and implementation of PC (personal
computer) hardware and software, oversees the lifecycle management of PCs and
other end-user hardware, and leads the Install, repair, and upgrade of
end-users’ PCs.  In addition, the Technical Support Analyst is responsible
for completion of routine day-to-day processes, to include monitoring system
parameters and PC security on a regular basis, installation and configuration
of hardware as required, general preventive maintenance activities, and
providing end-user training and support as needed. The Technical Support
Analyst will collaborate with department leaders on special projects
requiring PC procurement and deployment as needed. The Technical Support
Analyst guides the PC Technician on PC set up and task prioritization.

Requirements

• Requires a high school diploma or a GED state certification with additional vocational technical training in the Information Technology field.
• Requires a level of experience normally acquired with a minimum of two to four years of progressively more experience within a healthcare Information Sciences environment, or any equivalent combination of education, training, and experience.
• Requires at least one IT industry recognized technical certifications, such as A+, Network+, Security+, CCNA, MCSE or MCP.

Nice To Haves

• An Associate’s degree in Computer Science or related field is preferred.

Responsibilities

• Leads the Install, repair, and upgrade of end-users’ PCs.
• Provides technical support to both internal employees and external vendors.
• Oversees the lifecycle management of PCs and other end-user hardware.
• Maintains an IT inventory system which records all new IT equipment, transferred equipment and decommissioned equipment.
• Obtains vendor quotes for requested hardware, software, and IT-related supplies for best price and assists the IT Director in budgeting.
• Maintains a basic working knowledge of the Cerner EMR.
• Serves as Intranet webmaster.
• Completes end-user work requests in an efficient and timely manner.
• Provides end-user support for hardware and software as requested.
• Conducts system and network “in-service” training for hospital staff and physician end-users as needed.
• Coordinates the efforts of vendor contracted personnel for hardware support as needed on IT projects.
• Works efficiently and effectively toward the successful completion of team goals and objectives.
• Serves in on-call rotation for IT-related support.
• Performs other related job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees