Technical Support Analyst

Pernix Group • Lombard, IL

3d • Hybrid

About The Position

Pernix International is seeking a dependable, solutions-oriented IT Support Specialist to support our growing global construction and engineering operations. This role will provide day-to-day technical support to employees across corporate and project environments, ensuring the smooth operation of hardware, software, communication tools, and network systems in a fast-paced, collaborative setting. The ideal candidate is highly responsive, organized, customer-focused, and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will play a key role in maintaining operational efficiency and delivering excellent internal customer service across the organization.

Requirements

• Minimum 2+ years of IT support experience in a small to mid-sized company environment
• Strong working knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking concepts
• Experience with ticketing systems, remote support tools, and user account administration
• Excellent troubleshooting, problem-solving, and communication skills
• Strong customer service mindset with the ability to support employees across multiple departments and technical skill levels
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail

Nice To Haves

• Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience)
• Experience supporting hybrid or remote teams is a plus
• Construction, engineering, or project-based industry experience is preferred but not required

Responsibilities

• Provide Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware, software, VPN, connectivity, and Microsoft 365 issues in a timely manner
• Support onboarding and offboarding processes, including user account setup, permissions, equipment provisioning, and system access
• Maintain and support Microsoft 365, Active Directory, Teams, Outlook, and common business applications
• Assist employees both onsite and remotely with technical support needs
• Draft and maintain technical documentation, SOPs, troubleshooting guides, and IT processes
• Support basic networking functions including Wi-Fi, VPN access, printers, and conference room technology
• Track, document, and resolve support tickets while maintaining strong communication with end users
• Assist with inventory management and tracking of company IT assets and equipment
• Partner with IT team members and external vendors on system upgrades, process improvements, cybersecurity initiatives, and IT projects
• Help ensure technology systems support the operational needs of a global construction environment

Benefits

• collaborative global team
• complex construction and infrastructure projects around the world
• adaptability
• teamwork
• innovation
• individuals who are committed to delivering exceptional support that helps drive operational success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree