Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions

State of Oregon

3d•$5,781 - $8,783•Hybrid

About The Position

The Oregon Department of Corrections is hiring two Information Systems Specialist 5 Technical Support Analysts: one at Eastern Oregon Correctional Institution in Pendleton and one at Deer Ridge Correctional Institution in Madras. The role supports automation infrastructure and systems used by DOC staff and multi-jurisdictional partners, ensuring systems are operational, secure, and connected to DOC and AIC networks. The analyst primarily supports a designated region and provides expert-level support and backup to other areas statewide as needed. The position responds to service requests, resolves complex incidents, and collaborates with end users and technical teams to maintain the systems needed for daily operations at correctional institutions, Community Corrections offices, and partner agencies. Work is on-site during the first year, with potential to transition to a hybrid schedule after successful completion of the trial service period. Work schedules are driven by user needs, and the incumbent may be assigned to various work sites. The position is represented by AFSCME and may qualify for Police & Fire benefits through PERS, as defined by statute.

Requirements

Four years of information systems experience in technical support; OR an associate’s degree in computer science or information technology, or completion of a two-year accredited vocational training program in information technology, plus two years of information systems experience in technical support; OR a bachelor’s degree in information technology or computer science, which may substitute for the preceding qualifications.
Valid driver’s license.
Ability to safely lift, move, and transport PCs, terminals, and other computer equipment weighing up to 25 pounds.
Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility; any felony conviction disqualifies applicants for the position.
Must complete an I-9 and confirm authorization to work in the United States within three days of hire.

Nice To Haves

Experience in systems support, network troubleshooting, and incident resolution.
Experience working with IT Service Management systems.
Ability to prioritize and manage multiple incidents and service requests under tight deadlines.
Familiarity with endpoint management tools such as Intune or similar.
Experience installing, configuring, and troubleshooting software and hardware, such as iSeries client software, Office 365 software, Power BI reporting, VPN, ODBC, and Electronic Security networks.
Strong documentation, communication, and customer service skills, and ability to follow ODOC standards and procedures.
Proficiency working in a team environment.
Familiarity and working experience with Microsoft products, especially SharePoint and Power Apps.

Responsibilities

Support automation systems used by DOC staff and multi-jurisdictional partners, ensuring they are operational, secure, and connected to DOC and AIC networks.
Provide primary technical support to a designated region and expert-level support and backup to other areas statewide as needed.
Respond to service requests and resolve complex incidents.
Collaborate with end users and technical teams to ensure systems function seamlessly.
Retrieve service and incident requests from the geographic pool, travel to the work site, and provide support.

Benefits

Family health, vision, and dental insurance.
Vacation and sick leave.
11 paid holidays.
21 days of paid military leave for National Guard and reserve components.
Optional short- and long-term disability.
Term life insurance.
Fully paid retirement program.
Oregon Savings Growth Plan.
Flexible spending accounts for health and childcare.
Potential eligibility for Police & Fire benefits through PERS, as defined by statute.