Technical Support Analyst

Nebraska Medicine•Omaha, NE

1d•Onsite

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Technical Support Analyst Step into a role where your technical expertise directly supports life-saving care. As a Technical Support Analyst at Nebraska Medicine, you won’t just fix devices—you’ll power the systems that clinicians depend on every day. In this fast-paced, highly integrated healthcare environment, you’ll tackle complex endpoint challenges, support enterprise technologies, and ensure seamless user experiences across critical operations. If you’re someone who thrives under pressure, takes ownership of solving problems, and enjoys being the trusted expert others rely on, this is your chance to grow your IT career while making a meaningful impact on patients and teams across our organization. Details: Technical Support Analyst Candidates must reside in NE or IA This is not a remote position - MUST BE ABLE TO WORK ON CAMPUS Preferred consideration will be given to applicants with Active Directory experience in health care setting Resume REQUIRED for consideration Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. Be part of something extraordinary at Nebraska Medicine! Our Technical Support Analysts are responsible for the administration, support, and maintenance of all desktop related hardware and software within the organization. This customer-oriented position provides direct support for all desktop related issues called into the Helpdesk and routed by PC support dispatch. The Technical Support Analyst provides technical expertise for the day-to-day endpoint and end user support of a highly complex healthcare organization. In this role, you will provide Tier 2 support on multiple intersecting endpoint technologies and devices, including (but not limited to) workstations, printers, clinical laptops, software, applications, mobile devices, and other enterprise-level devices and platforms. You will enforce and maintain standard software, hardware, imaging, and deployment processes including post configurations, and enterprise asset management. You will be accountable for ensuring that policies, standards, documentation is followed and maintained, and you will ensure endpoints follow standard security guidelines and safeguards. In communicating effectively both verbally and in writing to clients and peers, you will effectively apply escalation processes to other application owners or areas within the enterprise to ensure the timely flow of reported issues.

Requirements

Minimum two years of Information Technology experience required.
High school education or equivalent required.
Bachelor's degree in Computer Science, Management of Information Systems, or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience) required.
Ability to prioritize, analyze, troubleshoot, and resolve Tier 2 (or higher) enterprise endpoint device and applications across end user devices and technologies required.
Ability to troubleshoot a complex environment utilizing multiple enterprise-grade systems and platforms that all interact together for the desired end goal required.
Ability to work proactively with a high degree of accountability to drive assigned tasks and projects towards completion required.
Advanced demonstration of strong interpersonal and communication skills, both oral and written, required.
Candidates must reside in NE or IA.
MUST BE ABLE TO WORK ON CAMPUS.

Nice To Haves

Experience in IT support in a healthcare environment preferred.
Experience with Active Directory and network communication structures preferred.

Responsibilities

Administration, support, and maintenance of all desktop related hardware and software within the organization.
Provide direct support for all desktop related issues called into the Helpdesk and routed by PC support dispatch.
Provide technical expertise for the day-to-day endpoint and end user support of a highly complex healthcare organization.
Provide Tier 2 support on multiple intersecting endpoint technologies and devices, including workstations, printers, clinical laptops, software, applications, mobile devices, and other enterprise-level devices and platforms.
Enforce and maintain standard software, hardware, imaging, and deployment processes including post configurations, and enterprise asset management.
Ensure that policies, standards, and documentation are followed and maintained.
Ensure endpoints follow standard security guidelines and safeguards.
Communicate effectively both verbally and in writing to clients and peers.
Apply escalation processes to other application owners or areas within the enterprise to ensure the timely flow of reported issues.