Technical Support Analyst, FT, Variable

Prisma Health • Greenville, SC

5d • Onsite

About The Position

Provides technical support for Information Technology (IT) systems. Oversees warehouse-related IT tasks. All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

Requirements

• Associate degree in Information Technology or related field of study
• No experience required. In lieu of education and experience noted above, an equivalent combination of academic/work experience may be considered.
• Valid Driver's License and an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) chart.
• Ability to work independently and as part of a team.
• Ability to adapt to new technologies and processes.
• Proficient computer skills
• Understanding of networking, hardware, and software troubleshooting.

Nice To Haves

• Familiarity with warehouse management systems and barcode scanners.

Responsibilities

• Receives shipments and import the information into the inventory system.
• Conducts regular audits of warehouse IT equipment and ensure compliance with company policies.
• Pulls equipment from the warehouse and prestige equipment.
• Installs ITS hardware solutions and software applications following predetermined standards and guidelines.
• Maintains detail inventory and device management databases.
• Delivers equipment to campus and picks up old equipment to be tested and disposed.
• Repairs broken devices and/or contacts HP for onsite support.
• Performs hardware and software updates to ITS solutions including mobile devices following predetermined standards documentation.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree