Technical Support Analyst (Tier I) - 26-04675
NavitasPartners•Belvidere, NJ
•Onsite
About The Position
Navitas Partners, LLC is seeking a motivated and detail-oriented Technical Support Analyst (Tier I) to join a fast-paced IT support environment. The ideal candidate will have at least 2 years of hands-on technical support experience, strong troubleshooting skills, and the ability to provide excellent end-user support across various levels of the organization.
Requirements
- Minimum 2 years of technical support or help desk experience
- Strong working knowledge of Windows 10 operating systems
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Excellent verbal and written communication skills
- Ability to work effectively in a high-volume, fast-paced environment
- Strong customer service mindset with the ability to interact professionally with users at all levels
Nice To Haves
- Familiarity with Avaya phone systems is a plus
Responsibilities
- Install, configure, troubleshoot, and resolve desktop hardware and software issues
- Provide support for end-user computing environments including PCs, printers, and peripherals
- Assist with setup, relocation, and teardown of computer equipment and presentation systems as needed
- Log, update, and manage support tickets accurately within the IT service management system
- Diagnose and resolve technical issues in a timely and efficient manner
- Collaborate with IT team members and escalate complex issues when necessary
- Maintain clear and professional communication with end users and IT leadership
Benefits
- Most competitive pay for every position
- Salary will be discussed upfront
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
