Technical Support Analyst-PC/Network

Parsons Corporation•Hillsborough Township, NJ

About The Position

Parsons is a leading technology-driven engineering firm delivering innovative solutions in critical infrastructure, defense, and cybersecurity. We design, build, and maintain complex systems that keep communities connected and secure. Our teams combine technical excellence with a commitment to safety, integrity, and customer service. We are seeking a Network Engineer / Analyst to support multiple facilities across New Jersey, providing on-site and remote support for network operations and related IT systems. Position Overview The Network Engineer / Analyst will be responsible for troubleshooting and resolving network and IT issues, performing network repairs, and supporting routers and related infrastructure across various New Jersey locations. The role also requires a basic understanding of software development concepts and hands-on database knowledge to support application and data connectivity issues. You will work closely with internal teams, vendors, and end users to ensure reliable, secure, and efficient network operations.

Requirements

1–3 years of professional experience in a Network Engineer, Network Analyst, or IT Support role with strong networking responsibilities.
Hands-on experience with: Network troubleshooting (TCP/IP, DNS, DHCP, VLANs, basic routing/switching).
Network device support (routers, switches; basic firewall understanding is a plus).
IT support for end-user connectivity and network-related issues.
Basic understanding of software development concepts (e.g., APIs, client-server applications, version control awareness).
Practical database knowledge, including: Basic SQL querying (SELECT, JOIN, filtering) Understanding of database connectivity (ODBC/JDBC, connection strings, access permissions).
Familiarity with network monitoring and ticketing systems (e.g., SolarWinds, PRTG, ServiceNow, Jira, or similar).
Strong analytical and problem-solving skills with a structured approach to troubleshooting.
Effective communication skills, with the ability to explain technical issues to non-technical stakeholders.
Willingness and ability to travel regularly to various locations across New Jersey.
Eligibility to work in the United States.

Nice To Haves

Associate’s or Bachelor’s degree in Computer Science, Information Technology, Networking, or related field (or equivalent practical experience).
Industry certifications such as CompTIA Network+, CCNA, or equivalent.
Experience in multi-site environments or field support roles.
Exposure to scripting or automation (e.g., PowerShell, Python) for basic task automation.
Familiarity with security best practices for network configuration and access control.
Customer-focused mindset and service-oriented approach.
Strong attention to detail and documentation discipline.
Ability to work independently at remote sites and collaborate effectively with distributed teams.
Time management and prioritization skills in a multi-site support environment.

Responsibilities

Provide day-to-day support for network infrastructure (LAN/WAN/Wi‑Fi) across multiple New Jersey locations.
Troubleshoot and resolve network connectivity issues, performance problems, and hardware failures.
Install, configure, and maintain routers, switches, firewalls, and other network devices under established standards and procedures.
Perform root-cause analysis of network incidents; document findings and implement corrective actions.
Support IT troubleshooting for end users, including network access, VPN, and basic workstation connectivity issues.
Monitor network health and performance using standard monitoring tools; escalate issues as needed.
Assist in implementing network changes, upgrades, and patches in coordination with senior engineers.
Work with application and software teams to diagnose basic integration or connectivity issues between applications and network resources.
Use SQL or other query tools to run basic queries, validate data connectivity, and support database-related troubleshooting.
Maintain accurate documentation of network configurations, assets, and support procedures.
Follow change management, incident management, and security policies and procedures.
Travel to various sites in New Jersey as required to perform on-site assessments, installations, and repairs.