Technical Support - Network Admin

BankOnIT, LLC • Tulsa, OK

11h

About The Position

The Support Technical Specialist IV is a staff position that provides in-depth technical support for complex end-user cases with limited supervision.

Requirements

• Advanced understanding of desktop operating systems, various software applications and PC/Server/Network
• Advanced understanding of principles and theories of network systems and management.
• Advanced understanding of Internet technologies and
• At least three years of technical work experience or equivalent
• At least three relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA) or equivalent
• Intermediate understanding of Microsoft Active Directory, DNS, DHCP, and Virtualization technologies.
• A demonstrated propensity towards and proficiency with servers, networking equipment, and solving long complex technical

Nice To Haves

• Three or more years of related technical work
• Three or more relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA, CCNP).

Responsibilities

• Under limited supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.
• Act as fourth-level contact for all end-users that need technical support by receiving and resolving escalations from lower-level technicians.
• Handle both client-facing and internal back-end technical support tasks such as troubleshooting network server issues, performing system backups and recovery, reviewing server, and security audits, administering infrastructure equipment (monitoring, maintenance, hardware/software upgrades, optimization, etc.), configuring server resource allocation (CPU, memory, and disk partitions), e-mail routing and administration from various email products
• LAN/WAN/Internet/Intranet data communication systems, schedule and communicate system maintenance, collaborate with the senior network team, and maximize network performance through various monitoring/tuning/optimization techniques. Assist less experienced technicians on various internal teams with client technical problems they encounter.
• Clearly communicate technical solutions in a user-friendly, professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed