Technical Support - Network Admin
About The Position
Overview Summary/Objective The Support Technical Specialist IV is a staff position that provides in-depth technical support for complex end-user cases with limited supervision. Responsibilities Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Under limited supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site. Act as fourth-level contact for all end-users that need technical support by receiving and resolving escalations from lower-level technicians. Handle both client-facing and internal back-end technical support tasks such as troubleshooting network server issues, performing system backups and recovery, reviewing server, and security audits, administering infrastructure equipment (monitoring, maintenance, hardware/software upgrades, optimization, etc.), configuring server resource allocation (CPU, memory, and disk partitions), e-mail routing and administration from various email products LAN/WAN/Internet/Intranet data communication systems, schedule and communicate system maintenance, collaborate with the senior network team, and maximize network performance through various monitoring/tuning/optimization techniques. Assist less experienced technicians on various internal teams with client technical problems they encounter. Clearly communicate technical solutions in a user-friendly, professional manner
Requirements
- Advanced understanding of desktop operating systems, various software applications and PC/Server/Network
- Advanced understanding of principles and theories of network systems and management.
- Advanced understanding of Internet technologies and
- At least three years of technical work experience or equivalent
- At least three relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA) or equivalent
- Intermediate understanding of Microsoft Active Directory, DNS, DHCP, and Virtualization technologies.
- A demonstrated propensity towards and proficiency with servers, networking equipment, and solving long complex technical
Nice To Haves
- Three or more years of related technical work
- Three or more relevant technical certifications (e.g., A+, Network+, Security+, Server+, MCSA, MCSE, CCNA, CCNP).
Responsibilities
- Provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment or in person at a client site.
- Act as fourth-level contact for all end-users that need technical support by receiving and resolving escalations from lower-level technicians.
- Handle both client-facing and internal back-end technical support tasks such as troubleshooting network server issues, performing system backups and recovery, reviewing server, and security audits, administering infrastructure equipment (monitoring, maintenance, hardware/software upgrades, optimization, etc.), configuring server resource allocation (CPU, memory, and disk partitions), e-mail routing and administration from various email products LAN/WAN/Internet/Intranet data communication systems, schedule and communicate system maintenance, collaborate with the senior network team, and maximize network performance through various monitoring/tuning/optimization techniques.
- Assist less experienced technicians on various internal teams with client technical problems they encounter.
- Clearly communicate technical solutions in a user-friendly, professional manner
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
