Technical Support Analyst I
About The Position
Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives. Expands analytical or technical skills in own work area. Maintains appropriate licenses, training and/or certifications, as needed. Applies experience and skills to complete assigned work within our area of expertise. Works within standard operating procedures and/or analytical methods. Works with a moderate degree of supervision.
Requirements
- Applies analytical and technical skills to perform a variety of activities
- Has good understanding of how the team integrates with others
- Has no supervisory responsibilities
- Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
- Impacts the quality and quantity of own work
- Uses communication skills and common courtesy to exchange information
Responsibilities
- Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly
- Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
