Technical Support Analyst, Applications

Scotiabank • Toronto, ON

5d • Onsite

About The Position

The Information Technology (IT) department manages Tangerine’s technology and computer infrastructure, supporting business systems across Core Banking Server Systems, VMware Infrastructure, Contact Center VDI Management, End-User Technical Support, Mobile Management, Network Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning.
The Technical Support Analyst, Hardware is responsible for the 24x7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This role provides hands-on support across server hardware, operating systems, software platforms, and server hardening activities. The analyst supports both physical and virtual server platforms (VMware ESXi), VDI infrastructure for core banking systems and contact centers, as well as production and development environments. Key responsibilities include vulnerability management, firmware updates, patching, and disaster recovery readiness across Windows and Linux platforms. The role also supports cloud server initiatives, Single Sign-On (SSO) administration, certificate authority management, and second-level end-user technical support. Leveraging strong technical expertise, analytical skills, and hands-on experience, the Technical Support Analyst ensures a secure, reliable, and optimized IT operations environment, with a particular focus on vulnerability mitigation and the secure configuration of Windows servers and Active Directory components.

Requirements

• University or College degree in Computer Science, Engineering, or a related field.
• 3+ years of hands on experience supporting large scale, mission critical enterprise infrastructure.
• Strong hands on expertise in Windows Server and Linux OS administration.
• Advanced experience with VMware ESXi, SRM, VRA, Horizon, and VDI platforms.
• Deep knowledge of server hardware (HPE), including RAID, NICs, iLO, OneView, and blade systems.
• Experience with Microsoft System Center, Red Hat tooling, and automation platforms
• Strong understanding of networking fundamentals, security controls, and infrastructure protocols.
• Excellent troubleshooting, root cause analysis, and problem solving skills.
• Excellent verbal and written communication skills, including presentation abilities.
• Strong interpersonal skills and stakeholder management.
• Logical, detail-oriented, and committed to continuous improvement.
• Highly hands on, proactive, and technically driven.
• Logical thinker with strong attention to detail.
• Able to work independently while influencing without authority.
• Strong written and verbal communication skills.
• Comfortable operating in a fast paced, highly regulated environment.

Responsibilities

• Build, configure, maintain, decommission, and harden Windows and Linux server hardware and operating systems in accordance with corporate compliance and hardening guidelines.
• Build, configure, maintain, and decommission physical server infrastructure in an HPE environment, including standalone and blade systems.
• Evaluate and participate in decision-making for new server hardware, server replacement, and ongoing hardware support maintenance.
• Build, maintain, decommission, and harden Windows and Linux servers in accordance with corporate security and compliance standards.
• Administer and support VMware ESXi, SRM, and Horizon platforms supporting core banking systems, contact centers, VDI, and enterprise workloads.
• Manage server infrastructure, including standalone and blade systems, firmware, capacity planning, and hardware refresh cycles.
• Ensure availability, reliability, scalability, performance of all servers and virtualization platforms.
• Perform ongoing vulnerability management in alignment with corporate compliance and vulnerability scanning standards, including remediation and security patching for Windows, Linux, VMware platforms, and vendor appliances.
• Maintain Windows and Linux server hardening standards, base images, and continuous compliance updates to meet or exceed defined security risk thresholds.
• Administration and support Active Directory related infrastructure components, authentication services, SSO platforms, and certificate authorities.
• Support audits and security reviews related to server and infrastructure platforms.
• Maintain servers across primary and secondary data center locations to support disaster recovery and ensure availability of core banking systems and contact center services.
• Participate in annual disaster recovery exercises and ensure server readiness for DR scenarios.
• Technical execution of Disaster Recovery (DR) readiness for server and virtualization platforms.
• Maintain infrastructure across primary and secondary data centers to meet recovery objectives.
• Support transition initiatives from on premises server environments to cloud-based platforms.
• Administer and maintain Single Sign-On (SSO) services and certificate authority infrastructure, including renewal of production certificates.
• Provide (Level 3) technical support for critical infrastructure issues in a 24x7 production environment.
• Install, support, and maintain departmental server applications for business units.
• Provide after-hours On-Call support, including carrying a mobile device to support 24x7 operational requirements.
• Work closely with vendors and service providers for infrastructure support and implementation.
• Maintain clear technical documentation, standards, and playbooks.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree