Technical Support Agent I

ecoATM | Gazelle • San Diego, CA

8h • $20 - $22 • Onsite

About The Position

This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations. We're a hard-working team who also loves to have fun and provide excellent customer service!

Requirements

• High school diploma or GED required
• Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
• Experience with ticket tracking software and technical documentation preferred
• Excellent customer service, interpersonal and communication skills with high attention to detail
• Strong troubleshooting, problem-solving and multi-tasking abilities
• Ability to work independently within established process and direction guidelines
• Efficient time management practices and ability to prioritize work
• Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
• Basic knowledge of system file drivers
• Basic skills with Microsoft Office

Nice To Haves

• additional technical certification preferred
• Experience in a call center environment highly preferred
• Basic knowledge of iOS and Android systems preferred
• Ability to adapt in a fast-paced, collaborative, and changing environment

Responsibilities

• Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
• Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
• Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
• Document, track, and monitor problems to ensure timely resolution
• Perform other job-related duties as delegated by leadership team
• Support and leverage other associates within the department to share best practices and knowledge

Benefits

• Learn more about ecoATM benefits here.
• This position may also be eligible for short-term and long-term incentives based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED