Polish or Dutch-Speaking Technical Support Advisor | Healthcare Technology

Personalbüro U. Herrmann

1d•Remote

About The Position

We are partnering with a leading global customer experience company to recruit Dutch-speaking Technical Support Advisors for an international healthcare technology project based in Bulgaria. This is an excellent opportunity to join a team supporting innovative medical technology that helps improve people’s daily lives. As a Technical Support Advisor, you’ll assist customers with product-related questions, troubleshoot technical issues, and provide professional guidance while delivering an exceptional customer experience. The role is fully remote within Bulgaria, with relocation support available for eligible candidates.

Requirements

Native-level fluency in Polish or Dutch
Good command of English (B2 or above)
High School Diploma or equivalent
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Comfortable learning new technologies and technical products
Ability to work accurately in a structured and regulated environment
Positive attitude with a willingness to learn and develop professionally

Nice To Haves

Previous experience in customer service or technical support is an advantage but not required

Responsibilities

Provide technical support to customers using healthcare technology products
Troubleshoot product and device-related issues while guiding customers through effective solutions
Assist with repair, replacement, and service-related processes when required
Deliver professional customer support via phone while ensuring a positive customer experience
Accurately document customer interactions and maintain detailed case records
Follow established procedures, compliance requirements, and quality standards
Escalate complex technical issues to the appropriate teams when necessary
Collaborate with internal departments to ensure timely issue resolution