Technical Support Advisor

Electrolux Professional • Vicksburg, MS

19h • Onsite

About The Position

This role involves furnishing technical assistance to customers, sales, and consultants, providing support to manufacturing, handling customer calls, coordinating service calls, and processing warranty claims. Electrolux Professional Group is a sustainability leader and one of the leading global providers of food service, beverage, and laundry solutions for professional users. They offer innovative products and a worldwide service network to make customers' work-life easier, more profitable, and sustainable. Their solutions and products are sold in over 110 countries, with global sales of SEK 12.2bn and approximately 4,300 employees in 2025. Electrolux Professional's B-shares are listed at Nasdaq Stockholm.

Requirements

• Basic computer experience that includes spreadsheets experience in Microsoft Office Programs.
• Excellent verbal and written communication skills.
• Excellent phone skills which include prompt, courteous and efficient handling of calls plus pleasant telephone voice with good diction.
• Ability to work independently with little supervision.
• Good electrical and mechanical aptitude.
• Good follow through.
• Personable, friendly, and outgoing attitude.
• Prompt arrival and attendance.
• Basic overall product knowledge.
• Ability to work in a group environment in a professional manner.
• Trade school and/or factory training certification for refrigeration, steam or mechanical commercial equipment.
• Minimum of 2-5 years’ experience with troubleshooting refrigeration, steam or mechanical commercial equipment.

Nice To Haves

• Understanding of ORACLE (ERP system) is beneficial.
• Bi-Lingual
• Capkold equipment knowledge

Responsibilities

• Furnish technical assistance to customers, sales, and consultants to include, but not be limited to: trouble shooting, field installation, supervision of start-ups and equipment recommendations.
• Provide assistance to manufacturing with respect to warranty, returns, and product performance issues.
• Provide electrical, mechanical and refrigeration assistance when required.
• Handles customer calls and/or complaints for service-related issues.
• Coordinate/dispatch service calls.
• Review, evaluate and process the returned warranty parts associated with warranty claims, and promptly process all claims by end of the month in which the claims are received.
• Gather, sort, and communicate warranty information in order to initiate corrective actions.
• Occasional travel may be required to perform customer visits.
• Perform other duties as required by management.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree