Technical Support Advisor

Electrolux Professional • Vicksburg, MS

6d • Onsite

About The Position

This role provides essential technical assistance to customers, sales teams, and consultants, covering troubleshooting, field installation, supervision of start-ups, and equipment recommendations. The position also supports the manufacturing department by addressing warranty, returns, and product performance issues. Additionally, it offers electrical, mechanical, and refrigeration assistance as needed, handles customer service calls and complaints, and coordinates service dispatches. A key responsibility includes reviewing, evaluating, and processing returned warranty parts and claims promptly. The role involves gathering and communicating warranty information to initiate corrective actions and may require occasional travel for customer visits. Other duties may be assigned by management.

Requirements

• Basic computer experience that includes spreadsheets experience in Microsoft Office Programs.
• Excellent verbal and written communication skills.
• Excellent phone skills which include prompt, courteous and efficient handling of calls plus pleasant telephone voice with good diction
• Ability to work independently with little supervision.
• Good electrical and mechanical aptitude.
• Good follow through.
• Personable, friendly, and outgoing attitude.
• Prompt arrival and attendance.
• Basic overall product knowledge.
• Ability to work in a group environment in a professional manner.

Nice To Haves

• Understanding of ORACLE (ERP system) is beneficial.
• Bi-Lingual
• Capkold equipment knowledge

Responsibilities

• Furnish technical assistance to customers, sales, and consultants to include, but not be limited to: trouble shooting, field installation, supervision of start-ups and equipment recommendations.
• Provide assistance to manufacturing with respect to warranty, returns, and product performance issues.
• Provide electrical, mechanical and refrigeration assistance when required.
• Handles customer calls and/or complaints for service-related issues.
• Coordinate/dispatch service calls.
• Review, evaluate and process the returned warranty parts associated with warranty claims, and promptly process all claims by end of the month in which the claims are received.
• Gather, sort, and communicate warranty information in order to initiate corrective actions.
• Occasional travel may be required to perform customer visits.
• Perform other duties as required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree