Technical Support

Fullsteam • West Palm Beach, FL

1d • $14 - $21 • Onsite

About The Position

ShopWorks has an opening for an Entry-level technical support position. The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging into their computers to troubleshoot issues with our business management software.

Requirements

• Working knowledge of Windows and Mac-based computers with a willingness and capability to learn more.
• Basic understanding of databases and how they work.
• Comfortable using email and other communication tools like Slack.
• Working knowledge of Microsoft Office products.
• Excellent phone communication skills.
• Excellent time management skills.
• Ability to problem-solve on their own.
• Ability to learn an enterprise-level business software program by using videos, software, and some one-on-one personal training.
• Willingness to be trained.
• Desire to assist customers in a friendly and helpful manner.
• Good work ethic, punctual, and accountable.
• Ability to work either alone or in a team environment to solve customer problems.
• High school diploma or equivalent
• Foundational knowledge in software troubleshooting

Nice To Haves

• Some college preferred
• Experience in a support environment is a plus
• Basic accounting knowledge is a plus

Responsibilities

• Answer customer calls and respond to their emails in a timely manner
• Assist customers with upgrades, migrations, or archives
• Research and troubleshoot customer issues
• Test and document glitches in the software
• Assist customers with various questions and tasks

Benefits

• On-the-job training
• Growth opportunities
• Modern office setting
• Relaxed atmosphere

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED