US Virtual - Technical Support Advisor - Work from Home

VXI Global Solutions

49d • Remote

About The Position

Join VXI as a Technical Support Advisor and leverage your passion for customer service and technology to deliver exceptional customer experiences. In this remote role, you will handle customer inquiries via phone, troubleshoot technical issues related to various devices and operating systems, and collaborate with a team to achieve goals. We are looking for individuals who are customer-focused, technically enthusiastic, resilient under pressure, and possess a growth mindset. This is an opportunity to grow your career with a globally renowned leader in technology innovation within a supportive and inclusive virtual work environment.

Requirements

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
• A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
• Open to feedback and coaching, with a drive to continuously improve and excel.
• Proven experience in customer support or technical assistance, ideally in a call center setting.
• Strong verbal and written communication skills.
• Problem-solving abilities with a flexible, adaptable approach to challenges.
• Confidence in navigating multiple software tools and systems to resolve issues.
• A self-motivated attitude with effective time management skills.
• A quiet, dedicated workspace with no distractions.
• A comfortable desk setup with all necessary equipment.
• A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
• Must be hardwired; Wi-Fi is not acceptable.

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.
• Connect with a diverse range of customers by adjusting your communication style to meet their needs.
• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

Benefits

• Competitive Pay: $17.31 per hour, with opportunities for performance-based incentives.
• Comprehensive Benefits: Full health insurance package, including medical, dental, and vision coverage.
• Cell Phone Perks: $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Training and Growth: Paid training to set you up for success.
• Career advancement opportunities with a globally renowned leader in technology innovation.
• Referral Bonuses: Earn ongoing bonuses for referring new employees through our Referral for Life Program.
• Supportive, Inclusive Environment: Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.
• Culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed