Technical Support Administrator I

Modern Woodmen of America•Rock Island, IL

6d•Onsite

About The Position

Join our team as a Technical Support Administrator I and play a key role in keeping our employees connected, equipped, and supported with technology. In this hands-on role, you’ll help support the laptop lifecycle program, troubleshoot technical issues, create and maintain PowerShell scripts, support endpoint applications, and collaborate with teams across the organization. If you enjoy solving problems, working with technology, and providing excellent customer service, this is a great opportunity to grow your IT skills while making a meaningful impact. Modern Woodmen of America is one of the nation’s largest fraternal benefit societies, with over $18 billion assets. Fraternals are unique membership organizations that pair the “member-owned” characteristic of a mutual insurance company with the “social mission” characteristic of a service organization. They unite individuals with common bonds, provide a variety of life insurance and investment products, and form one of the nation’s most effective volunteer networks.

Requirements

Associate degree in Computer Science or related field preferred.
1 or more years related work experience.
Advanced knowledge of laptop/PC hardware, Windows Software, IT Help Desk processes.
Excellent verbal and written communication skills and the ability to work well with others.
Strong attention detail with the ability to manage multiple priorities effectively in a fast-paced environment.
Strong customer service skills.
Ability to obtain LOMA Level I within 6 months of hire.

Responsibilities

Contribute to the development, installation, testing and monitoring of the PC or end user and endpoint computing environments (physical and virtual).
Performs system administration and management duties for all endpoint and end user infrastructure systems.
Provide Tier 2+ support by conducting root-cause analysis, isolating the source of problems, and resolving bugs.
Create and manage scripts written in PowerShell, Python, or various scripting languages.
Perform system administration tasks using endpoint administration tools such as Microsoft Intune, BigFix, ControlUp, and Microsoft Defender.
3rd party software catalog management. Ability to install, configure, and upgrade Windows applications.
Windows Operating System deployment task sequences and diagnosing Windows OS.
Coordinate the pickup and delivery of equipment and related packages between designated locations.
Perform diagnostic testing on laptops and accurately document findings.
Support our Hardware Operations Center. Including inspecting and maintaining returned and outbound equipment to ensure it meets operational and quality standards.
Support and maintain firmware for end user devices.
Collaborate effectively with team members and cross-functional partners to support efficient workflow execution and continuity of operations.
Work with Information Security Department on implementation of securing on-premises and cloud infrastructure.
Work with third party auditors, internal auditors, Human Resources, Legal, and Compliance Departments on various requests and controls.
Develop user instructional materials and provide individual or classroom training to users.
Communicate with vendors or other third parties through normal means, escalating with them if necessary.
Perform off hour upgrades that may need to happen at night or on weekends by conferring with vendors, developing, testing, evaluating, and installing enhancements.
Be a member of the team for on-call rotation, which provides 24x7x365 monitoring and support of the Society’s Infrastructure, software licensing, and maintenance agreements.
Perform additional responsibilities as assigned.

Benefits

Vacation
Sick leave
11 paid holidays
Company-paid retirement plan
Matching 401(k) plan
Employee Impact Bonus
Medical, Dental and Prescription Drug Insurance. We pay 100% of employees’ health insurance premiums and 50% of employee dependents’ premiums.
Group term life insurance.
Long-term and short-term disability.
Voluntary benefits: vision, flexible savings accounts (FSA), accident insurance